Terms & Conditions

The summarised version:

  • Keep outside until needed

  • Keep away from heat sources

  • Water daily

  • Do not remove or damage branches and leader

  • Remove all decorations after use

  • Return promptly

  • The rental period begins on delivery or collection and ends when returned however not later than the first week of January each year subject to adjustment for calendar allowance. We will do our best to accommodate you for varied circumstances

  • Your payment is your acceptance of these terms and conditions

 

The detailed version:

  1. The tree, pot and saucer remain the property of Living Tree Hire throughout the term of rental.  

  2. We will bring the trees to the designated hubs for your collection during our advertised hours.

  3. A customer is responsible for taking the tree home and returning in January, failing to return the tree and saucer will result in the deposit being kept.

  4. Our hubs are only open for the advertised hours, if customers are unavailable to attend a customer will need to make arrangements to collect from us.

  5. Once you take the tree home we take that as acceptance of the product.  

  6. If you want to cancel your order then you must notify us by emailing in at   info@livingtreehire.co.uk at least 48 hours before 0001 on the scheduled delivery date. We will then be able to issue a full refund minus our associated admin costs,  If you cancel within the 48 hour window we will refund minus 75% of the cost. If these requirements are not adhered to then we will not be able to refund as this affects delivery arrangements and organisation. 

  7. Your Christmas tree will be delivered to and collected from your doorstep.  We would love to help you carry it indoors/outdoors but to maintain distance we just cant do this. Please ensure you have someone to help you if necessary.  We are unable to carry the Christmas tree up/down flights of stairs (i.e. in blocks of flats), so please ensure you have someone to help you if necessary as they are heavy.

  8. If your tree is being collected by us then all decorations must be removed prior to collection of the tree. 

  9. The hirer must follow the care instructions or the customer risks losing their deposit.  These form part of the Terms & Conditions. 

  10. The hirer must  NOT  use artificial snow/flock/glitter sprays.  These contain chemicals, will  seriously  damage the tree and we will need to recover the cost from the hirer. 

  11. If any damage is caused to the tree, or if the care instructions are not followed, we reserve the right to keep the deposit. 

  12. Trees cannot be refunded or returned, except in accordance with your legal rights, for example in the event they are faulty or damaged. 

  13. The cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to plants. 

  14. The trees are living so may have their own quirk of shape, you cannot return a tree if you do not like its shape.

  15. The trees should all be happy and healthy, if you feel your tree is not we advise you to let us know as soon as possible. If you contact us within 48 hours with a detailed explanation and provide photos as required of the issue we will endeavour to replace the tree at the next available delivery slot if we feel it’s necessary. 

  16. Please refer to our Privacy Policy for information on how we treat any data you provide us. 

  17. We will refund the deposit once the tree and saucer has been returned in a good condition and checked at the receiving farm. 

  18. Please notify us on return of the tree if you wish to have the same tree to next year.